Last updated: October 9, 2026

No change-of-mind returns

The Honest Bowl does not accept returns or exchanges for change of mind, ordering the wrong item, or a pet’s preference. This applies to both opened and unopened products.

Damaged, incorrect or defective orders

If your order arrives damaged, contains the wrong item or appears defective, email info@thehonestbowl.com as soon as you notice the issue. Include your order number, a description of the problem, and clear photos of the product and packaging where possible. Keep the packaging while we review the issue and do not feed a product that appears unsafe.

We will review the issue and contact you about the appropriate resolution. Do not send a product back without contacting us first. If a return is needed, we will provide instructions and confirm any shipping arrangements before it is sent.

Refunds

Where a refund is approved or required by applicable law, we will confirm the amount and process it through the original payment method where possible. Your payment provider may need additional time to display the refund.

Your rights

This no-return policy does not exclude or restrict consumer rights or remedies that cannot be excluded under applicable law, including rights relating to damaged, defective, incorrect or misdescribed goods.

Contact

The Honest Bowl — info@thehonestbowl.com